Stadium Guide

To buy tickets to upcoming events at TD Place visit the Online Box Office, or call 613-232-6767. Ticket delivery is mobile — all tickets are purchased and scanned using our mobile ticketing software. Once purchased, download your ticket into your mobile device's wallet (e.g. Apple Wallet, Google Pay) for easy access at the gate.

All bags will be inspected upon entry. Bags must be soft-sided and able to fit under your designated seat. Clear bags are highly encouraged — guests with a clear bag will be permitted entry via our express lanes for a faster experience.

In an effort to reduce points of contact between individuals at our venue, TD Place is entirely cashless. Debit and credit cards are accepted at all points of sale.

Electronic devices (laptops, battery packs, tablets, tablet cases, etc.) are permitted subject to inspection prior to entry and at the discretion of TD Place and/or local and national security agencies. Mobile phones are generally not subject to inspection. Devices may need to be demonstrated as operational, but no personal information or data will be accessed.

Re-entry policies vary depending on the specific event — look for event details or contact our team at info@tdplace.ca. When re-entry is permitted, guests must retain their original ticket and have it readily available for scanning both upon exit and re-entry. Failure to present a valid ticket may result in denial of re-entry.

Your event ticket at TD Place gets you free transit service starting three hours before the event, during the event, and for 3 hours after the game on all OC Transpo and STO routes (note: STO routes are not free for some TD Place events). Special routes provide direct service to TD Place from across Ottawa and Gatineau. Guests can also bike along the Rideau Canal pathways — free, secure bike parking is available on-site during REDBLACKS games. For details, visit the directions page or call 1-844-FAN-INFO (326-4636).

TD Place is committed to a safe, comfortable, and enjoyable experience for all guests, staff, athletes, officials, and performers. Guests must respect each other and venue staff; shall not engage in violence, threats, harassment, or disruptive behaviour; shall not throw objects, make offensive gestures, or provide alcohol to minors; shall sit only in their ticketed seat; shall not enter the field of play or restricted areas; and shall not smoke anywhere in the venue. Failure to comply may result in ejection without refund, revocation of season tickets, trespass notice, or legal action. All guests are subject to pat-down and/or magnetometer inspection, and all bags are subject to search.

TD Place Public Safety and Security monitor the venue and Lansdowne site 24/7/365. Event security is present at all events to ensure guest comfort and safety. Base Security Number: 613-690-0517.

Guests in possession of alcoholic beverages may be asked to produce ID by Smart Serve certified staff. Guests may not purchase more than 2 alcoholic beverages at a time. Alcohol may not be brought into or removed from TD Place, and concealing alcohol may result in denied access. Visibly impaired guests may not be permitted entry. Last call varies by event: REDBLACKS and BlackJacks — start of the 4th quarter; 67's and PWHL Ottawa — 10-minute mark of the 3rd period; Atlético — 70-minute mark. No refunds are offered for confiscated alcohol or for entry denied/removal due to rule violations.

Professional cameras (point-and-click only permitted), laser pens/products, weapons of any type including knives, fireworks or flame-making devices, air horns/whistles/mechanical noisemakers, powered megaphones, alcohol/drugs/illegal substances, outside food or beverage (sealed water bottles are permitted), poles or sticks, projectiles, inappropriate signs or banners, and all drones. TD Place may refuse entry for prohibited items; surrendered items are donated or destroyed, and illegal items are turned over to police.

Umbrellas (may not be opened inside the Stadium), electronic devices (subject to operational demonstration), flagpoles (must not exceed 4ft), large bags/containers, aerosol and compressed air canisters, and non-medical face coverings or masks (may not be worn while traversing the stadium). Venue Management may restrict any item deemed a security or safety risk.

The TD Place Stadium/Arena complex is a non-smoking facility, including e-cigarettes and vaporizers — not permitted on entrance stairways, within the gates, seating areas, concourses, offices, or changing areas. Outside on the broader Lansdowne property, smoking is permitted in the commercial district along Marche Way and Exhibition Way, at least 9 meters from any restaurant patio per City of Ottawa by-laws. Smoking is not permitted in the public park area; violations can be reported to Ottawa By-law at 3-1-1.

TD Place is committed to providing an inclusive, comfortable experience for all guests. For details on accessible entry, wheelchair services, and guest support, see our full Stadium Experience guide or contact Guest Services.

Guests are welcome to breastfeed their children wherever they feel comfortable. Those requesting a more private location may contact Guest Services at the Information Booth to arrange a location, or email info@tdplace.ca.

Did you lose something at an event inside TD Place, or misplace something around Lansdowne Park? Email lostandfound@tdplace.ca or, if urgent, contact Security for assistance. Items you bring into or acquire at the venue are at your own risk — TD Place is not responsible for damaged, lost, or stolen items.

Coat check service is offered for concert events with a planned general admission floor between November 1st and March 31st, at a cost of $5 per item. TD Place is a cashless venue — debit and credit cards are the only accepted form of payment. For more information, contact info@tdplace.ca.

Strollers are permitted into the venue for the duration of the event, however, must be checked in at one of the Guest Services Information Booths.

All you need to know before game days at The Stadium and The Arena at TD Place. Know Before You Go.

Animals are not permitted in TD Place with the exception of service animals.

Any game football accidentally making its way into the stands must be returned immediately to a TD Place representative.

Flags and flagpoles are permitted if the pole is soft plastic, does not exceed 4ft in length, isn't affixed to any part of the facility, and isn't waved during play or impede others' enjoyment. Signs, symbols, images, flags, clothing, and banners considered vulgar, discriminatory, disrespectful, political, or used for incitement or protest are prohibited, and may not interfere with others' view, advertise a logo/product, or obstruct permanent signage. For exemption inquiries, contact info@tdplace.ca.

Outside food and beverages are not permitted in TD Place. Some exceptions may apply (allergies, dietary requirements, birthdays, etc.) — contact Guest Services at info@tdplace.ca at least 48 business hours before your scheduled event for written approval. TD Place does not have nut-free products or areas, so guests and staff with nut allergies should exercise extreme caution. Gluten-free buns are available from concessions upon request.

In the best interest of fans and staff, TD Place continues to monitor local health trends and meet or exceed protocols mandated by local governments. By purchasing tickets, you agree to abide by the health and safety measures in effect at the time of the event; this applies to all members of your party. Check the event venue website often, as guidelines are subject to change.

While attending TD Place and surrounding Lansdowne areas, you may be filmed, recorded, or photographed by TD Place, Ottawa REDBLACKS, Ottawa 67's, OSEG Foundation, and their affiliates, partners, and sponsors ("Presenters"). By attending, you agree the Presenters may reproduce, publish, and otherwise use any resulting photos, film, or audio featuring your likeness worldwide, in perpetuity, across any media, without further notice or compensation. TD Place also uses continuous video surveillance for security purposes; footage may be used for investigative purposes as permitted by law. Guests may not use electronic devices to record or transmit event content for betting or unlicensed commercial purposes; unauthorized recordings become TD Place's property. Questions: info@tdplace.ca.